ServiceNow UI Builder

Role Overview We are seeking an experienced ServiceNow UI Builder, UI/UX, and Service Portal Developer to join the Portal Migration program. The resource will be responsible for designing and developing modern digital experiences using ServiceNow UI Builder, Employee Center, Service Portal, Workspace technologies, and UX best practices. The role requires close collaboration with Business Analysts, Product Owners, Architects, and Delivery Leads to provide intuitive, scalable, and high-performing user experiences aligned with business goals. The Portal Migration program involves complex business workflows, migration activities, integrations, user experience modernization, and continuous enhancement delivery. ________________________________________ Key Responsibilities UI Builder & Workspace Development Design and develop responsive experiences using ServiceNow UI Builder. Configure and customize Agent Workspace, Configurable Workspace, and Employee Center experiences. Build reusable UI components, pages, variants, and page templates. Develop custom experiences by leveraging Now Experience Framework. Implement role-based user experiences and persona-driven navigation. Service Portal Development Design, develop, and maintain Service Portal solutions. Develop custom widgets using AngularJS, HTML, CSS, JavaScript, and Bootstrap. Configure portals, themes, pages, menus, branding, and widget frameworks. Optimize portal performance and accessibility compliance. Build portal integrations with ServiceNow backend applications. UI/UX Design Responsibilities Work with business stakeholders to understand user journeys and pain points. Create wireframes, mockups, prototypes, and interaction designs. Apply UX best practices to improve usability and adoption. Conduct design reviews and recommend user experience improvements. Ensure consistency across portal, workspace, and mobile experiences. Portal Migration Delivery Responsibilities Participate in requirements analysis, solution design, sprint planning, demos, UAT, and production deployment. Support Portal Migration and Convergence initiatives. Collaborate with multiple project teams to resolve business and technical blockers. Support defect resolution, production issues, and enhancement activities. Work within Agile delivery models and contribute to continuous improvement. ________________________________________ Mandatory Technical Skills Primary Skills ServiceNow UI Builder Configurable Workspace Employee Center / Employee Center Pro Service Portal Now Experience Framework UI/UX Skills UX Design Principles Wireframing and Prototyping User Journey Mapping Responsive Design Accessibility Standards Front-End Technologies JavaScript AngularJS HTML5 CSS3 Bootstrap REST/API Integration ServiceNow Platform Skills ITSM CSM Catalog Management Knowledge Management Flow Designer IntegrationHub ACLs and Security Concepts Update Sets & Application Deployment ________________________________________ Preferred Skills Experience with ServiceNow Impact Programs or Large-scale Transformations. Figma-based design interpretation and implementation. Experience building dashboards and executive-facing experiences. Experience with Next Experience UI. Exposure to ATF and automated testing. Understanding of ServiceNow migration and modernization programs. ServiceNow CSA Certification. ServiceNow CAD Certification (Preferred). UX Certification or Human-Centered Design experience (Preferred). ________________________________________ Soft Skills Excellent stakeholder communication. Ability to work in fast-paced Agile teams. Strong problem-solving skills. Customer-focused mindset. Ability to manage multiple workstreams and priorities. Strong collaboration with offshore and onshore teams. ________________________________________ Ideal Candidate Profile The ideal candidate will have hands-on experience delivering modern ServiceNow user experiences through UI Builder, Service Portal, and UX design practices. They should be comfortable working in a high-visibility transformation program where rapid delivery, user adoption, defect resolution, and continuous enhancement are key success factors. The candidate should also demonstrate strong ownership and the ability to work across multiple teams in a complex delivery environment.